๐ ๐ซ๐จ๐ฆ ๐๐ง๐๐๐ซ๐ฌ๐ญ๐๐ง๐๐ข๐ง๐ ๐ญ๐จ ๐๐ฌ๐ข๐ง๐ : ๐๐จ๐ฐ ๐๐ซ๐๐ข๐ง๐ข๐ง๐ ๐๐ซ๐ข๐ฏ๐๐ฌ ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐ญ๐ข๐ฅ๐ข๐ณ๐๐ญ๐ข๐จ๐ง ๐๐ง๐ ๐๐ซ๐จ๐ฐ๐ญ๐ก ๐น
๐ ๐ซ๐จ๐ฆ ๐๐ง๐๐๐ซ๐ฌ๐ญ๐๐ง๐๐ข๐ง๐ ๐ญ๐จ ๐๐ฌ๐ข๐ง๐ : ๐๐จ๐ฐ ๐๐ซ๐๐ข๐ง๐ข๐ง๐ ๐๐ซ๐ข๐ฏ๐๐ฌ ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐ญ๐ข๐ฅ๐ข๐ณ๐๐ญ๐ข๐จ๐ง ๐๐ง๐ ๐๐ซ๐จ๐ฐ๐ญ๐ก ๐น
In my experience working with several large enterprises, Iโve seen companies learn, sometimes the hard way, that effective training is a crucial key to either making money or saving it.
Why is this the case?
Many companies struggle to increase revenue or discover that theyโre overspending. A common reason for this is that customers arenโt fully utilizing products because they donโt fully grasp how to use them.
This lack of engagement often leads to fewer renewals and upgrades, which directly affects your bottom line.
Additionally, when customers donโt understand products, your team ends up dedicating excessive time to handling support inquiries rather than engaging in activities that drive growth.
Hereโs how you can turn things around with a solid customer education program:
๐ Assess training needs to identify gaps and opportunities.
๐ Develop video training modules that speak directly to those needs.
๐ Ensure the training is accessible to all users, anytime and anywhere.
๐ Collect feedback and make adjustments to improve the training.
๐ Monitor the impact to see real changes in how your products are used.
๐ Promote continuous learning to keep your customers engaged and informed.
Implementing strategic training doesnโt just cut costsโit transforms your customers and staff into competent, engaged advocates for your business.
Are you dealing with challenges related to underutilized products? Iโd love to hear about your experiences and strategies. Please share your insights below! โฌ๏ธ