๐…๐ซ๐จ๐ฆ ๐”๐ง๐๐ž๐ซ๐ฌ๐ญ๐š๐ง๐๐ข๐ง๐  ๐ญ๐จ ๐”๐ฌ๐ข๐ง๐ : ๐‡๐จ๐ฐ ๐“๐ซ๐š๐ข๐ง๐ข๐ง๐  ๐ƒ๐ซ๐ข๐ฏ๐ž๐ฌ ๐๐ซ๐จ๐๐ฎ๐œ๐ญ ๐”๐ญ๐ข๐ฅ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง ๐š๐ง๐ ๐†๐ซ๐จ๐ฐ๐ญ๐ก ๐Ÿ’น

In my experience working with several large enterprises, Iโ€™ve seen companies learn, sometimes the hard way, that effective training is a crucial key to either making money or saving it.

Why is this the case?

Many companies struggle to increase revenue or discover that theyโ€™re overspending. A common reason for this is that customers arenโ€™t fully utilizing products because they donโ€™t fully grasp how to use them.

This lack of engagement often leads to fewer renewals and upgrades, which directly affects your bottom line.

Additionally, when customers donโ€™t understand products, your team ends up dedicating excessive time to handling support inquiries rather than engaging in activities that drive growth.

Hereโ€™s how you can turn things around with a solid customer education program:

๐Ÿ“Œ Assess training needs to identify gaps and opportunities.

๐Ÿ“Œ Develop video training modules that speak directly to those needs.

๐Ÿ“Œ Ensure the training is accessible to all users, anytime and anywhere.

๐Ÿ“Œ Collect feedback and make adjustments to improve the training.

๐Ÿ“Œ Monitor the impact to see real changes in how your products are used.

๐Ÿ“Œ Promote continuous learning to keep your customers engaged and informed.

Implementing strategic training doesnโ€™t just cut costsโ€”it transforms your customers and staff into competent, engaged advocates for your business.

Are you dealing with challenges related to underutilized products? Iโ€™d love to hear about your experiences and strategies. Please share your insights below! โฌ‡๏ธ

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